National Collection Services are an established, Award Winning debt collection agency

We proudly offer a range of bespoke, debt recovery solutions for our clients.

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About NCS Group

Founded in 1998, National Collection Services (NCS Group) delivers end-to-end recovery services. NCS has grown into a leading debt recovery agency specialising in commercial, consumer and insurance debt recovery. We service more than 2000 clients across every state and territory in Australia and New Zealand.

What sets NCS apart is our commitment to thinking beyond the conventional and delivering tailored solutions for each client. We recognise that no two customers, or industries are the same, which is why we prioritise building genuine partnerships with our clients.

We prioritise human-centred collections. When you engage NCS, you’re working with a dedicated, Australian-based team. Our Collection Managers focus on real conversations with real people, focused on delivering real outcomes that reflect the standards and reputational expectations of our clients.

Partnerships that Strengthen Our Industry

NCS is proud to partner with two respected organisations in the credit profession. We are a Divisional Partner of the Australian Institute of Credit Management (AICM) and a Strategic Partner of the Building Industry Credit Bureau (BICB).

These partnerships reflect our commitment to supporting the credit industry, driving professional excellence, and staying closely connected to the networks, insights, and standards that matter most to our clients.

Care and Compassion

We are in the debt collection business because we genuinely care about people, outcomes, and doing what is right. Our work is grounded in empathy, respect, and a human-first approach to resolution.

Transparency and Accountability

We communicate openly and honestly with our clients. We hold ourselves to high standards of integrity, always taking ownership of outcomes and decisions.

Partnership Mindset

We build strong, long-term partnerships with our clients. We see ourselves as an extension of their teams, aligned to their goals and invested in their success.

Inclusivity and Growth

We champion an inclusive workplace that nurtures talent. Our people are supported through continued learning and development, because when they grow, we all succeed.

Agility and Innovation

We are adaptive, nimble, and not afraid to think differently. We challenge the norms of traditional debt collection and design solutions that work, not just for now, but for the future

Information Security & Data Protection

NCS protects client and customer data through an information security framework aligned with ISO 27001 and the Essential Eight, applying strong controls and hosting all data on secure onshore infrastructure with strict access management, monitoring, and regular testing.